What's free?
Self-install is free. You run callerlab on your own machine with your own keys and phone number, and you pay the providers you use directly. Hosted calls need a paid plan: Solo, Team or Founding 25.
Is callerlab open source?
No. It's source-available under the Functional Source License (FSL-1.1-ALv2). You can use it, read it, modify it and self-host it for free. You can't sell it as a competing hosted service. Each FSL-1.1-ALv2 release becomes Apache 2.0 two years after it ships (fsl.software). It's not OSI open source.
What's the difference between self-install and hosted?
They share the same commands, config, reports and flow. With self-install you bring your own keys and number and run everything yourself. Hosted runs the calls for you, so you don't need your own keys or phone number, and it adds hosted features on top.
What do Solo and Team include?
Solo includes 100 hosted minutes a month. Team includes 1,000. When you use those up, you can keep calling with prepaid credits: $0.20/min on Solo, $0.15/min on Team.
Monthly or yearly?
Either. Solo is $49 a month or $470 a year. Team is $399 a month or $3,830 a year. Pay yearly and save 20%.
What's Founding 25?
Founding 25 is a one-time offer for your first year: $1,990, prepaid, with a 12,000-minute yearly pool. Use up to 2,000 minutes a month from it. Extra minutes come from prepaid credits at $0.15/min. There are 25 spots, and they won't reopen. Unused pool minutes end with your Founding year. Credits you buy never expire.
Full refund within 14 days, as long as you haven't run a paid hosted call yet.
How do credits work?
You pay for your plan upfront. If you need more minutes than your plan includes, you can buy credits ahead of time at your plan's per-minute rate. Minimum top-up is $25 on Solo and $75 on Team and Founding 25. There is no auto top-up. Calls stop when your included minutes and credits run out, so you won't get a surprise bill.
What happens when I run out?
Your next call won't start. Buy more credits, or wait for your included minutes to reset on your monthly account anniversary (on Founding 25, from your yearly pool).
Do credits expire?
No. Credits you buy never expire. If you close your account, we refund any you haven't used.
Do you offer Enterprise plans?
Yes. Enterprise is “let's talk”. Tell us what you need and we'll work it out with you. Talk to us.
If the test caller glitches, does my agent fail?
No. A fault on our side never counts against your agent. We report that call as not a result, not a Fail. If your agent handles our glitch well, the report can note a commendation in a separate field. Your verdict stays the same.
Can I buy a plan now?
Not yet. Plans, credits and Founding 25 aren't on sale while we finish final review. We'll update this page when they are.